After-sale Service

After purchasing the product, you don't need to worry about after-sales issues. NGV have established a comprehensive service system for over 20 years,we will provide high-quality after-sales service, which includes the following contents:

 A comprehensive after-sales service system

1. Effective communication channels
We provide various after-sales service channels based on customers' needs and habits, such as phone, email, website, social media, etc., to facilitate customers' timely feedback on issues and opinions, and to respond and handle them in a timely manner. At the same time, regular evaluation and optimization of after-sales service channels will be conducted to ensure the improvement of service efficiency and quality.
2. Quick response time
Based on user feedback, our customers will respond within 30 minutes of working hours.
3. Professional technical support
We have allocated suitable after-sales service personnel, including technical personnel, sales personnel, customer service personnel, etc., based on the characteristics of our products and market demands, and provide them with regular training and assessment to enhance their professional abilities.
4. Clear service process
Our after-sales service team categorizes and grades customer issues based on their nature and urgency, in order to allocate resources and solve them in an orderly manner during subsequent processing. We will track the progress of problem resolution in a timely manner and provide feedback to customers promptly after the implementation of the solution
 Adequate maintenance accessories

We are a true manufacturer and have established a full value chain management system that integrates research and development, procurement, production, marketing, after-sales, and quality. We have 50 thousand sets of after-sales accessories.
 Flexible after-sales service methods

 1. Website platform
You can contact the staff or leave a message on the website to submit after-sales demand applications such as returns, exchanges, and repairs. This method is not only convenient and fast, but also saves a lot of unnecessary trouble.
2. Telephone after-sales service.
You can consult or submit after-sales needs by calling the company's after-sales service hotline (028-84644015). Our after-sales service personnel will promptly respond to consumer questions and provide appropriate solutions based on the specific situation. Telephone after-sales service allows for real-time communication and faster and more efficient problem-solving.
3. Social media after-sales service.
You can also contact staff to submit after-sales applications through social media platforms such as WeChat, Facebook, and Twitter. Customer service personnel will respond to consumers as soon as possible and promptly assist in resolving issues. This approach not only reduces consumers' waiting time, but also better protects their privacy.

(NGV Phone number is 86-028-84644015, Whats App: 86-8608018817, Twitter:@leoli92444338  ,  @QNZC_chengdu,INS: QNZC (@qnzc_chengdu) ,Facebook:/ li.leo.121398 , Youtube:  @QNZC ,Tiktok:  @qnzc_chengdu )

 Professional after-sales engineer 

We have 20 professional after-sales engineers who have been engaged in this industry for over 15 years. They understand the technical performance and principles of products and can answer customers' professional questions.

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